Services

Please visit our new site Gamut.nyc to see the complete list of services we now offer, by the same team committed by the same quality of service.

We specialize in providing managed IT services for small and medium-sized healthcare facilities.

VOLNAX delivers a complete Flat-Rate IT solution for your office computing needs, including hardware, business software, and enterprise-grade support for a fixed monthly cost.

Small and medium offices do not have their own IT departments, and their computer networks are plagued by inconsistent and outdated hardware and software, lacking security and backups. Such installations increase business risks and are very expensive to support properly. We clean sweep your old computer infrastructure by transitioning your files, devices, and business functions to computers that have been wiped clean and have a consistent and secure configuration. You get the benefits of the enterprise-caliber IT department at a fraction of the cost.

Common Problems Resolved

In a lot of people's minds, poor IT service is typically associated with catastrophic but rare events, such as data loss or hacking. In reality, you may be already paying the price and not even know it.

100% Uptime Goal

Maximizing your computers' uptime, enabling you to count on all their business functions, is the focus of our technology, services, tools, and best practices.
Your office's industry-leading PC uptime will be achieved through our work in three areas:

  1. Initial Optimization

    1. Any locally stored documents are organized and safely consolidated in a HIPAA compliant secure cloud storage
    2. Computers are wiped clean, removing any bloatware and potential virusas
    3. A clean and up-to-date Windows and Office configuration is installed
    4. Computer is secured using enterprise-grade best practices and HIPAA guidelines
    5. Support for your specific software (including EMR) and peripherals is tested
    6. Your staff are provided documentation and intro training

  2. Proactive Maintenance

    1. Software security patches and antivirus updates are deployed outside your business hours
    2. System performance is monitored to proactively respond to slowdown, downtime, and othger issues

  3. Industry-leading Break-fix Response

    1. Exclusive IT911 technology (patent pending) reduces your problem reporting time from 30 minutes or longer, to 30 seconds or less
    2. IT911 supports dead-or-alive reporting, i.e. even if the internet is out or computer is non-responsive
    3. Your problem is identified and resolved quickly by our digital, phone, and on-site support - including hardware replacement

EMR / EHR Assistance

Optimal configuration of Electronic Medical / Health Records Software and applicable best practices are key to be able to derive the most value from it with a minimum of headache. We can help get your current EMR / EHR running smoothly, or deploy a leading free cloud based EMR / EHR software.

Beyond Standard Service

We recognize our clients sometimes require professional services ranging from custom software integration to uncommon hardware support to networking to web development. VOLNAX has a broad range of in-house professional services experts to serve your digital needs with a single point of accountability.